While it is impossible to guarantee a high quality of clothing, some Modlily reviews are particularly disappointing. These reviews frequently complain about poor customer service and difficult returns. Many other negative complaints are aimed at the company’s increased costs and lack of availability to US territories. To help readers decide whether Modlily is right for them, let’s take a look at some of the most common complaints. Weighed against these positive qualities, which are described below, do the reviews of this online boutique live up to expectations?
Poor quality of clothing
I purchased a swimsuit from Modlily and was very disappointed with the workmanship. It had unsewn slits, raw edges, and loose threads. I decided to return the item and received a full refund, but the swimsuit’s poor quality is an additional reason not to buy from Modlily. This company is based in Shanghai, China, and shares the same address as Rosewe. I found several issues with this company including poor quality, stolen images, and complicated return processes.
The pictures on Modlily are not always representative of the actual item, and the quality of clothes can vary greatly. If you’re looking for a specific size, you can find the size chart before you check out. The website also lists the measurements of each item. In addition, Modlily provides a diagram for taking measurements, and their photo images show models wearing the clothing. I was not able to figure out what size I needed based on the photos and was unhappy with the fit of the clothing.
When reading Modlily reviews, it’s important to read the reviews from both positive and negative sources. Some of the most common complaints concern poor quality. The majority of customer reviews note that the quality of clothing is generally inferior. Some products are screen-printed and unfinished, and the quality is inconsistent. Some customers have even reported receiving 80 percent of their purchase price after receiving it. Many reviewers have also complained about poor customer service, difficult returns, and higher costs.
Despite the positives, Modlily has many problems with the quality of its clothing. Many customers have reported receiving clothes that were not even close to what they were expecting. Customers are advised to check the size chart before purchasing. If you are not satisfied with the size chart, you can return your clothing. Make sure to return the items in their original packaging and in good condition. If you are unhappy with the quality of the clothing, contact customer service immediately.
Lack of phone call service
Customers complaining about Modlily’s poor customer service have found little relief in the website’s absence. While a Modlily UK reviewer said they waited ten days to receive their order, they made sure to pick a size larger than they normally would. In contrast, two Modlily Canada customers wrote negative reviews to Pissed Consumer. One of them had her package redirected to the U.S. while the other complained about seven unsuccessful refund attempts. In both cases, Modlily customer service did not respond to the consumer’s requests for a refund.
The Modlily website lacks phone call service. Customers reporting difficult returns and customer service issues are discouraged from shopping here. The lack of phone support is a problem for many customers, especially for returning products that are damaged. Regardless of how well-intentioned Modlily is, it seems they have little regard for their customers. However, their customer reviews are largely positive. There are many ways to get support from Modlily and learn about their service issues.
Lack of refunds
Despite hundreds of positive reviews, some Modlily customers are unhappy with their purchase experience. Several of these complaints center around a lack of refunds and customer support, or both. Often, it is difficult to contact customer service or receive a full refund, even if the item is returned. Customers who did not receive their purchases promptly or did not receive them at all are left frustrated and angry. But don’t worry; Modlily does offer a 30-day return policy. However, if the product is not received on time, customers must pay for a $9.99 return label and receive no refund for shipping costs. In addition, there is no insurance protection for these returns.
Modlily is known for shipping worldwide at no charge. However, if the product does not arrive as agreed, customers may need to pay for shipping and may have to submit a letter to the express company for customs inspection. While these complaints are not common, they do occur. For any such situation, customers should contact Modlily customer service for more information. The company’s customer service representative will provide a tracking number and a link to a courier’s website so that they can follow their delivery status.
Customers can also ask for a refund if the item is not as described. Modlily has a 30-day return policy and will exchange or refund the item for free if they decide it is no longer suitable. If the item is damaged, faulty or you need to cancel your order, Modlily will issue a full refund. You can also earn points for every purchase you make on Modlily. To learn more about the company, check out some Modlily reviews below.
Availability to US territories
Does Modlily ship to US territories? Yes, it does. However, delivery time may vary. APO and FPO addresses are not considered “US territories,” so there may be a longer shipping time for these items. Please refer to the company’s shipping and handling information for more details. There are a few options to purchase from Modlily, and each one offers different features and benefits. You can use these discount codes to purchase items at a discounted price.
When purchasing online, you can choose your shipping method and the estimated shipping time. For standard shipping, your order can take anywhere from nine to seventeen days to arrive. Expedited shipping can take as little as three to seven days. Modlily also shows the processing and shipping time on your order, as well as the date you can expect to receive it. To avoid waiting for a return, choose an option that is within 30 days of when you placed your order. You can also choose to pay for shipping yourself. However, keep in mind that if you return your order after 30 days, you may lose your refund, so it’s a good idea to use a shipping service that offers free reshipping.
If you live in a US territory, you may be wondering how to get your orders there. While Modlily will not deliver to military addresses, they do accept orders for US territories. You can also opt to receive your orders in Puerto Rico. The process is similar to that of shipping to a US address, but the shipping time will be slightly longer. You can also choose to have the order shipped via regular mail if you live in the US territory.
Customer service rating
There are some good and bad Modlily reviews out there. Most complain about the length of shipping, lack of tracking information and unreliable delivery. A few people questioned the legitimacy of Modlily due to its unreliable shipping practices. But the majority of these complaints are not based on bad experiences, but on actual experiences. The Modlily reviews below will give you an idea of how they stack up. And they might surprise you to know that some people are very satisfied with their purchases!
Most users find it hard to reach Modlily’s customer service representatives, and there is no phone number to call. This could mean that customers aren’t getting a full refund. One person received 80 percent of her purchase price in the form of a gift certificate. Other Modlily reviews point to major discrepancies with expectations from US-based consumers. If you’re considering Modlily, consider these concerns.
When it comes to payment, Modlily accepts Visa, MasterCard, American Express, and PayPal for payment. Additionally, the company accepts Western Union, PayPal and wire transfers. Shipping is free, and you can choose between standard and expedited delivery. Modlily uses DHL, Fedex, and Aramex to ship your package. It also accepts e-mail. It can be tricky to return an item, but it’s usually a smooth process.
In the event that you’re unhappy with your purchase, Modlily allows 30 days to return the item. Returns are accepted in pristine condition if you contact customer service. Jewelry and flash sale items aren’t returnable. You should also check with the manufacturer if the item has a warranty. However, be aware that Modlily does not accept packages sent C.O.D. service. If possible, use a post office in your area to send your package.
