The right phone system is essential for your team to stay connected and serve customers. However, telecommunications professionals should consider several factors before choosing a business landline or VoIP solution.
Unlike traditional landlines, VoIP phones are powered by internet connections. Audio signals are packaged into digital packets and transmitted over the internet like any other data. This technology offers better functionality, such as video calling and multimedia messages.
Cost
While landline systems require a significant upfront investment in equipment, VoIP is an affordable option for businesses. There are no additional hardware costs; you only need to pay a monthly subscription to get unlimited calling features.
VoIP solutions offer a range of advanced business phone features, including HD voice for superior call audio quality. This means your customers can hear every word clearly, and you’ll never have to repeat yourself due to static or background noise.
Moreover, you’ll benefit from call recording, a virtual receptionist, call forwarding, text-to-speech, faxes, and more. However, VoIP only works if you have a reliable internet connection with sufficient bandwidth to deliver crystal-clear calls. Browse this site for more information.
Features
Unlike landline systems, VoIP uses digital signals and isn’t dependent on traditional copper wires and exchange infrastructure. This allows it to scale quickly and provides many features to help your business run more efficiently.
Real estate agencies and property management companies need a way to keep in touch with clients and prospects at all times. Business VoIP phone systems allow them to call, meet and chat with customers from a single platform.
Marketing teams must stay on top of the competition to deliver effective client campaigns. They also need to communicate internally across a team and with remote employees. Business VoIP phone systems enable them to make calls, share files and hold video conferences from a single platform.
Retail businesses need to be on the lookout for their customer base, so they need a reliable and easy system, no matter where they are located or what device they’re using. This is where a business VoIP phone system can come in handy, as it’s easy to install and use on any internet-enabled device.
Reliability
Unlike traditional landlines, VoIP systems are not tethered to any one device or location. They operate over the internet and can be accessed on any computer with a compatible softphone application. This gives business owners more flexibility when implementing a phone system and means they can avoid paying for features irrelevant to their company’s needs.
Another advantage of VoIP systems is their ability to transmit other forms of multimedia besides voice. This allows users to host video calls and offers functionality unavailable with a traditional landline, such as text-to-speech, call recording, and voice analytics.
However, a VoIP phone system’s reliability depends on its broadband internet connection. If you have a poor or unstable internet connection, the quality of your calls will suffer. This is why ensuring your business has a reliable internet service provider is essential. If not, then a landline may be more suitable for your business.
Flexibility
VoIP is cheaper than landline phones and offers additional call management features like team messaging, conference calling, and even document sharing. However, these extra features are only available when you have a reliable internet connection and depend on the quality of your network bandwidth.
As a business, you need a phone system that is flexible enough to keep up with your growing company. While traditional landlines are tethered to specific copper wires, VoIP systems can be moved, rerouted, and expanded easily. VoIP’s scalability also means adding lines, numbers, and extensions without incurring the initial investment in hardware or hiring a technician.
Aside from flexibility, VoIP offers improved functionalities such as HD voice, which improves sound quality over a regular desk phone. In addition, many VoIP providers allow you to connect regular phones and mobile devices and redirect calls to them whenever necessary.
